Parts and Service Product Manager Woodstock, GA

I.  Job Summary   The Parts and Services Product Manager is responsible for both planning and marketing for the Company's enterprise level Parts and Services function.  This includes managing the Parts and Services product lines throughout the product life cycle, gathering and prioritizing product line and customer requirements, defining the Products and Services vision, and working collaboratively with internal engineering, manufacturing, and sales/marketing groups to deliver a winning Parts and Services function.  It includes developing revenue and profit goals concurrently with customer satisfaction goals, and working closely with sales, marketing, and support functions to ensure that the goals are met.  The Parts and Services Product Manager’s job also includes ensuring that the Products and Services function, including its marketing efforts, support and enhance the company’s overall strategy and goals.

II.  Essential Duties and Responsibilities include the following.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other minor duties may be assigned.

         Define the Parts and Services product line short and long term strategies

         Assess, evaluat, and identify new parts and services product developments.  Works closely with engineering, manufacturing, and sales and marketing groups in the new product, and associated parts and services product line development cycle

         Direct leadership and management of Parts and Services functional personnel

         Liaise with VP of Sales, channel managers, and national account managers on future product development needs and the provision of sales and service tools to support sales generalists and sales engineers

         Develop and deliver market requirements and products and services requirements documentation

         Develop and implement go-to-market plans for all parts and services product lines

         Monitor competitors to determine opportunities for new features, new products and services, and increased market share

         Calling on marketing officers within nation accounts and meeting with top dealers/owners periodically to discuss parts and services product lines

         Develop the core positioning and messaging for the parts and services product line

         Perform product demos for customers

         Set pricing to meet revenue and profitability goals

         Deliver a monthly revenue forecast

         Assist sales and marketing teams to develop sales tools and collateral

         Prepare and manage overall budget to ensure success

         Coordinate parts and services training classes

         Collaborate closely with Engineering on drawing and special pricing requests

III.  Supervisory Responsibilities

Supervisory responsibilities consistent with Parts and Services product responsibility and accountability as defined above.  Typically, will lead and manage all manufacturing parts and services functional personnel.

IV.  Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A.      Education and Experience

         Bachelor’s degree in Business, Marketing, or related field of study required (MBA or engineering degree preferred).

         Minimum of ten (10) years experience as Parts and Services Product Manager or Product Marketing Manager (or a documented combination of education and experience consistent with the position requirements.)

         Demonstrated success in defining and launching successful Parts and Services functional departments and product lines

         Seven (7) plus years of experience in manufacturing or related industries

B.      Other Knowledge, Skills or Abilities Required

         Excellent written and verbal communication skills

         Excellent teamwork skills

         Proven ability to influence cross-functional teams without formal authority

         Technical background, with experience in LEAN, Six Sigma manufacturing

         Deep knowledge of products

V.  Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

         Employee must regularly stand, walk, stoop, and lift

         Employee must regularly life and/or move up to 25 lbs

         Specific vision abilities required include distance vision, close vision, peripheral vision, and depth perception

         Normal setting for this job is an office or plant manufacturing setting

         Employee must be able to travel up to 50% of the time.

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